Frequently Asked Questions

Everything you need to know about shopping with ETC NZ Clothing.

What are your shipping rates within New Zealand and internationally?

We offer flat-rate shipping across New Zealand, with free delivery on orders over $150 NZD. International shipping rates are calculated at checkout based on your location and package weight.

How do I ensure I choose the right size?

Each product page features a detailed size guide. As fits can vary between styles, we recommend comparing your measurements against our specific garment charts to find your perfect fit.

What is your return policy for online orders?

We accept returns on full-priced items within 14 days of delivery, provided they are unworn with tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless faulty.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment options including Afterpay and Laybuy.

Where are ETC NZ garments designed and manufactured?

All our collections are proudly designed in New Zealand. We partner with ethical manufacturers who meet our high standards for quality craftsmanship and fair labor practices.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive an email notification containing a tracking link and a unique number to monitor your delivery progress.